If OpenAccess receives a copyright infringement notice about your account, OpenAccess policies are to handle it as follows:

1. Upon receipt of the notice, we will notify you by e-mail including the original notice and provide you three business days to take action to resolve the issue or contest it directly with the initiator of the complaint.  Please be sure to let us know you got this e-mail and are taking care of the problem.
   
2. If we do not hear from you within three business days, we will send you a follow up e-mail, contact you by telephone, and suspend your account. 
   
3. Generally, as long as you have communicated with us that you are aware of the problem and are in the process of trying to get it resolved, we will provide you with ten business days to get the problem fixed.

If, we receive subsequent notices that are substantially similar to the original notice after ten business days, your account will be suspended whether you are still in the process of trying to get things fixed or not.

OpenAccess reserves the right to terminate service to any customer at any time should we receive more than two unique infringement notices within the period of one year.  Please do keep in mind that it is extremely rare for us to have to go to these kind of lengths, but in 2004 we had to do it in the case of one particular customer.


By and large, most copyright infringement notices we receive are because customer have:

• A virus on their computer, or one of their computers.
• A wireless (WiFi) access point that is not password protected, or has had its password compromised.
• A guest or other visitor was using your Internet connection and had a virus or other item on their computer.
• Your website was compromised and somebody uploaded infringing material to it.
  

Dear OpenAccess Customer,

We have received notification reporting an alleged infringement of one or more copyrighted works made on or over OpenAccess Network Services' network and is associated with your service(s) with us.

The copyright owner has contacted us to request that you cease this activity immediately.  A full copy of the notice is below.

Our copyright infringement policy is located at http://www.openaccess.org/index.php?section=208.

Please be sure to notify us of your actions as soon as possible by replying to this e-mail.

 If we do not hear back from you within three business days, then your account will be suspended.

Sincerely,
OpenAccess Network Services
(360) 647-0785
support@openaccess.org

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