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Support
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DSL
DSL trouble shooting
Here are some of the more common trouble-shooting issues with DSL. Although it is unfortunate, the most common problem with DSL connections is the DSL modem itself either locking up or losing its connection.
The first thing to try, is simply restarting your DSL connection. In order to make sure things go smooth, we recommend you perform the following steps: 1. Shutdown your computer. In Windows XP 'shutdown' is located under the Start menu, then Shut Down. In MacOSX you click the Apple, then choose Shut down. 2. Reboot any switches/hubs/extra routers you have between the computer and the DSL modem. For rebooting (or power cycling) of switches, hubs, and routers you can unplug the AC power for about 10 seconds seconds and plug it back in. 3. Reboot the DSL modem. Do this buy unplugging the power supply. Do not push the reset button on your modem! On most DSL modems, the reset button will erase all your configuration information! 4. Wait a minute or two for the DSL modem to connect and get synchronized, then start your computer back up. 90% of the time, this will get you up and going again. |
Whats New? 2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'. Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.
2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and
implementation of IPv6. As most people know who are reading this, there
is a certain 'chicken & egg' problem with IPv6 in as much for any
organization to move to IPv6 requires that other organizations have
moved to IPv6.
2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the 'nas.com' domain name to provide VPS and WebHosting services, primarily wholesale to web developers.
If you have an e-mail address @nas.com, or a personal website located at http://www.nas.com/~yourusername, those services will continue be supported although we will not be accepting new accounts.
2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers. This allows customers to quickly and easily install Joomla on their website. The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.
2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.
2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.
2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.
2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.
2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.
More News... |
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